Shipping policy

Shipping Policy

Thank you for shopping with Ozhy.

Shipping Locations

At this time, Ozhy ships within Canada only.

Processing Time

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Standard Shipping: $10 CAD
Free Standard Shipping on orders of $75 CAD or more (before taxes)

Delivery Estimates

Orders are shipped through Canada Post.

Estimated delivery times:

Standard Shipping: 5–8 business days

Delivery times are estimates only and may vary depending on destination, weather conditions, carrier delays, holidays, or other circumstances beyond Ozhy's control.

Tracking

Tracking information will be provided once your order has shipped. Customers are responsible for monitoring tracking updates and ensuring the shipping address provided is accurate and complete.

Delayed, Lost, or Stolen Packages

Once an order has been transferred to the shipping carrier, Ozhy is not responsible for carrier delays.

If your package is delayed, lost, or marked as delivered but cannot be located, we recommend contacting Canada Post directly using the tracking information provided.

Ozhy will make reasonable efforts to assist customers in resolving shipping issues when possible.